Refund and cancellation policy

Our time is valuable, and so is yours. If you’re late for an appointment, we both lose that time. If you don’t show up, our resources and time (scheduled exclusively for you) go to waste. So, you will be charged for the entire service.

In turn, we promise to honor our appointments and be on time. This policy is in place out of respect for our staff and clients. Please reach us at [email protected] to cancel or reschedule your appointment. Any cancellations with less than 48 hours notice are subject to a charge of 50% of the service, and any cancellations with less than 24 hours notice are non-refundable.

We thank you for your cooperation in this matter.

*Special circumstances may be considered on a case-by-case basis, up to the sole discretion of Big Zoo Interactive LLC dba therapidmarketing.com